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Title
Text copied to clipboard!Dental Front Office Coordinator
Description
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We are looking for a highly organized and personable Dental Front Office Coordinator to join our team. The ideal candidate will be the first point of contact for our patients, ensuring a welcoming and efficient experience from the moment they walk through the door. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Dental Front Office Coordinator will be responsible for managing patient appointments, handling billing and insurance claims, and maintaining patient records. Additionally, this role involves coordinating with dental staff to ensure smooth operations and exceptional patient care. The successful candidate will have a strong background in customer service, preferably within a healthcare setting, and a thorough understanding of dental office procedures. If you are a proactive problem-solver with a passion for helping others, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet and check-in patients as they arrive.
- Schedule and confirm patient appointments.
- Manage patient records and ensure they are up-to-date.
- Handle billing and insurance claims.
- Coordinate with dental staff to ensure smooth operations.
- Answer phone calls and respond to patient inquiries.
- Maintain a clean and organized front office area.
- Assist with patient intake and paperwork.
- Verify patient insurance coverage and benefits.
- Collect and process patient payments.
- Prepare and send out patient reminders and follow-ups.
- Handle patient complaints and concerns professionally.
- Order and manage office supplies.
- Ensure compliance with HIPAA and other regulations.
- Assist with marketing and patient outreach efforts.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a dental or medical office preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency with dental office software and Microsoft Office.
- Knowledge of dental terminology and procedures.
- Ability to handle sensitive information with confidentiality.
- Customer service-oriented with a friendly demeanor.
- Detail-oriented and able to work in a fast-paced environment.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Flexibility to work varying hours as needed.
- Basic understanding of billing and insurance processes.
- Professional appearance and attitude.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience working in a dental or medical office?
- How do you handle stressful situations and multitasking?
- What strategies do you use to ensure patient satisfaction?
- How familiar are you with dental office software and billing processes?
- Can you provide an example of a time you resolved a patient complaint?
- How do you ensure accuracy and attention to detail in your work?
- What do you believe is the most important aspect of patient care?
- How do you stay organized and manage your time effectively?
- Are you comfortable working with insurance claims and patient billing?
- How do you maintain confidentiality and comply with HIPAA regulations?
